Privacy Policy
Effective date: TODO — set on publication
Roots Property Management Co-operative ("Roots," "we," "our," or "us") respects your privacy. This policy explains what personal information we collect, why we collect it, how we use and protect it, and the rights you have under applicable Canadian privacy law.
Information We Collect
We collect only the personal information needed to respond to enquiries and provide our services. This may include your name, email address, phone number, postal code, and the details you share about your property when you contact us or submit a form.
How We Use Your Information
We use your information to respond to your enquiry, prepare quotes, schedule and deliver services, and communicate with you about your request. We do not sell your personal information.
Consent
By submitting a contact form or otherwise providing your details, you consent to Roots collecting and using that information for the purposes described here. You may withdraw consent at any time, subject to legal or contractual limits, by contacting us. [TODO: confirm consent-withdrawal handling with counsel.]
Sharing of Information
We do not disclose your personal information except to trusted service providers who help us operate (for example, website hosting or form processing) under confidentiality obligations, or where required by law. [TODO: list the actual processors used, e.g. the form provider and hosting company.]
Cookies & Analytics
[TODO: describe any cookies or analytics actually in use, or state that the site uses none. The source site referenced Google Tag Manager — confirm whether it is retained and disclose accordingly.]
Your Rights
Under PIPEDA and BC PIPA you may request access to the personal information we hold about you and ask us to correct it. To make a request, contact us using the details below. We will respond within the timeframes required by law.
Data Retention & Security
We keep personal information only as long as needed for the purposes above or as required by law, and we take reasonable safeguards to protect it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this policy from time to time. The current version, with its effective date, will always be posted on this page.
Contact Us
Questions about this policy or your personal information? Email info@roots.properties.